Return + Exchange Policy
Returns & Exchanges may be accepted within 30 days of purchase date provided the following criteria are met:
In-Store Purchases
*Receipt is provided
*Tags must be attached
*Item has not been washed or worn
*Item is free of stains, holes and odors
*Clearance items: all sales are final!
Online Orders
Returns
*Return request is emailed to hello@shopthewharf.com within 30 days of purchase date
*Order number is provided
If return is approved:
*Item is shipped back to The Wharf Store within 7 business days at customer’s expense
*Tags must be attached
*Item has not been washed or worn
*Item is free of stains, holes and odors
If above criteria is met, a refund will be issued for the item(s) returned.
Exchanges
*Exchange request is emailed to hello@shopthewharf.com
*Order number is provided
If exchange is approved:
*An invoice will be issued for the cost of return shipping at customers expense, and a shipping label will be issued for the exchange
*Item must shipped back to The Wharf Store within 7 business days
*Tags must be attached
*Item has not been washed or worn
*Item is free of stains, holes and odors
*If above criteria is met, an invoice will be issued for the cost of shipping and at customers expense and new item(s) will be shipped.